A Full Satisfaction Guarantee makes the difference.
Esperanza Cigar’s goal is for you to fully enjoy your cigars, humidors and cigar accessories. You must be fully satisfied with every cigar, humidor and cigar accessory, the low discount price as well as our service, or you get a full refund of the merchandise purchase price. No questions asked. It does not get better than this. Here’s how we unconditionally guarantee your purchase. When you receive the product, you have one week to determine if you are satisfied. If you are not fully satisfied with the product, price, or with our service for any reason, then simply contact us at firstname.lastname@example.org and a Return Merchandise Authorization (RMA) Number will be provided. Place this RMA number on the shipping box and send it back to us. A full credit of the merchandise purchase price, will be issued upon us receiving it. It’s that simple.
Damaged Products during shipment.
If you receive cigars, humidors, cutters, cases, lighters or any other cigar accessories that was damaged during shipment, immediately contact UPS or the U.S. Postal Service (depending on the carrier who delivered the box) and report it. After reporting the damage to the carrier contact us . We will promptly replace the shipment free of any charges to you.
The bottom line, you get a full refund of the merchandise purchase price if you are not happy with your purchase. That’s how confident we are of the products we sell! We stand behind every single product that they sell.